Broke Ass Phone LLC — Smart Device Repair Services Effective Date: February 22, 2026
Welcome to Broke Ass Phone LLC ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, schedule a repair, or use any of our services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
a. Information You Provide Directly
When you interact with us, you may provide us with:
Contact information such as your name, email address, phone number, and mailing address
Device information including make, model, serial number, and a description of the issue
Payment information such as credit/debit card details or billing address (processed securely through third-party payment processors)
Account credentials if you create an account on our website
Communications including messages sent through our contact forms, emails, or chat support
b. Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
IP address and approximate geographic location
Browser type, operating system, and device type
Pages visited, time spent on pages, and links clicked
Referral URLs (the page you visited before arriving at our site)
Cookies and similar tracking technologies (see Section 5 for details)
c. Device Data During Repair
We do not access, view, copy, or retain any personal data stored on your device — including photos, contacts, messages, apps, or files — at any time during the repair process. Our technicians work exclusively on the hardware or software components necessary to complete the requested repair. We strongly recommend backing up your data before submitting a device for service, as we cannot be held responsible for any data loss that may occur during repair.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, schedule, and complete device repair services
To communicate with you about your repair order, status updates, and billing
To process payments and send receipts or invoices
To create and manage your account if you choose to register
To respond to inquiries, complaints, or support requests
To send you promotional offers, newsletters, or service updates (only with your consent, and you may opt out at any time)
To improve our website, services, and customer experience
To comply with legal obligations, resolve disputes, and enforce our agreements
To detect, prevent, and address fraud or security issues
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
a. Service Providers
We work with trusted third-party vendors who help us operate our business, such as payment processors, email service providers, appointment scheduling tools, and analytics platforms. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.
b. Legal Requirements
We may disclose your information when required to do so by law, such as in response to a court order, subpoena, or regulatory request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
c. Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information becomes subject to a different privacy policy.
4. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records are typically retained for a minimum of [X] years in accordance with applicable laws and warranty purposes. You may request deletion of your account and personal data at any time (subject to legal retention requirements) by contacting us using the information in Section 11.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze site traffic. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
We use the following types of cookies:
Essential Cookies: Necessary for the website to function properly (e.g., session management, shopping cart)
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, refer to your browser's help documentation.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS connections, encrypted payment processing, and restricted access to customer data within our organization.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access: The right to request a copy of the personal information we hold about you
Correction: The right to request that we correct inaccurate or incomplete information
Deletion: The right to request that we delete your personal information, subject to applicable legal obligations
Opt-Out: The right to opt out of marketing emails at any time by clicking "Unsubscribe" in any marketing email or by contacting us directly
Data Portability: The right to receive your data in a structured, machine-readable format (where applicable)
Restriction: The right to request that we restrict the processing of your data in certain circumstances
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Back Up Your Device Before Service
We strongly urge all customers to back up their device completely before dropping it off or shipping it to us for repair. While our technicians take every precaution to protect your device, data loss can occasionally occur as an unintended consequence of certain repair procedures, hardware failures, or software resets. We cannot be held responsible for any loss of data, files, photos, contacts, applications, or settings that may occur during or after the repair process.
You can back up your device using the following methods:
iPhone/iPad: Use iCloud Backup (Settings > [Your Name] > iCloud > iCloud Backup) or back up via a computer using Finder (macOS) or iTunes (Windows)
Android Devices: Use Google Backup (Settings > System > Backup) or your device manufacturer's built-in backup solution
Other Devices: Consult your device's user manual or manufacturer's website for recommended backup procedures
If you need assistance backing up your device before your repair appointment, please contact us and we will be happy to guide you through the process.
9. Do Not Share Your Codes
For certain repairs, our technicians may ask you to provide a temporary PIN or passcode to test device functionality before and after service. Please follow these important security guidelines:
Do NOT share your regular device passcode, Apple ID password, Google account password, or any other permanent credentials with our staff — we will never ask for these
If a temporary access code is required, we recommend setting a new temporary PIN for the duration of the repair and changing it back immediately upon receiving your device
Never share verification codes, two-factor authentication (2FA) codes, or one-time passwords (OTPs) with anyone, including our staff — we will never request these
Do not share repair status codes, ticket numbers, or account confirmation codes with anyone other than verified Broke Ass Phone LLC staff through our official contact channels
Be alert to phishing attempts — we will never contact you via unsolicited calls, texts, or emails asking for passwords or personal codes
If anyone claiming to represent Broke Ass Phone LLC requests your account passwords, 2FA codes, or other sensitive credentials, please refuse and report it to us immediately at privacy@brokeassphone.com.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Broke Ass Phone LLC
Email: privacy@brokeassphone.com
Phone: 330-967-0595
Website: www.brokeassphone.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on February 22, 2026. All rights reserved.
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